Great leaders are no more born than great doctors are born. While people may have natural tendencies for success, in their personal makeup, they take the training and educatio n that sets them up and sets them apart. Have you received the training needed to be the best leade r you can be? Do you feel like a vital member of your management tea m? Assuming the role of leade r does not prepare us for the challenges of a workforce varied in age, experience, expectations or willingness.

This programme takes the complexity and confusion out of how to be an effective leade r. Whether delegates are new to the jo b or well-established, they'll take home dozens of fresh ideas, imaginative solutions and best practices they can use the very next day. You will increase your skills and awareness to handle leadership issues ensuring personal and organisational success!

To succeed in your expanding role, you've got to get in tune with the times and keep one step ahead of the changes. That means continually updating your skills and seeking out all the freshest ideas, latest strategies and cutting-edge techniques you can get your hands on. That's where this intensive, hands-on workshop comes in. In just a day, you'll get the most up-to-the-minute information and techniques available on how to manage change, motivate, discipline, delegate, inspire, and problem solve all the critical skills you need to succeed as a leade r.

Course Objectives: On completion you should be able to:

• Make the transition into the role of effective leade r
• Effectively handle friends, older workers, new hires and other early problems.
• Have a deeper understanding of motivating people, and how to gain commitment.
• Be able to choose the most effective and appropriate leadership style.

Course Content:

This course is designed to help you move through the most basic of leadership problems and give you new and innovative ideas on how to get the most out of your people. The programme delegate numbers are deliberately set to allow you to work together with your peers in a friendly and personal atmosphere to learn about and from each other.

Module I:
1. Introduction
2. Defining the Problem
3. The difference between leadership and management
4. Communicating to clarify the situations

Module II:
5. Leadership assessment
6. Communication with colleagues barriers to the process
7. Building relationships and trust

Module III:
8. Behavioural styles and communication
9. Key characteristics of the styles
10. Assertive behaviour and communication

Module IV:
11. Listening and questioning
12. Critical tools and steps to listening
13. Types of listening

Module V:
14. Elements of a winning tea m
15. Difference between workgroups and teams
16. Benefits of teams

Module VI:
17. How leading a tea m is different from leading individuals
18. Managing the exceptions
19. Giving proper feedback
20. Utilising the Platinum rule

Module VII:
21. How to have influence with others especially in delegation
22. Effectively handling performance problems
23. Understanding the performance continuum

Methodology:

The following techniques will be used:
Instructor led facilitation, Partner exercises, Syndicate exercises, Small group discussion, Brainstorming leading to . . . , Large group discussion, Activity participation, Assessment tools, Questions and answers, Visual aids, Workbooks

Organisational Benefits:

This course will enabl e delegates to develop appropriate and practical skills, which will quickly increase their confidence, assurance, authenticity and effectiveness when communicating with others. It will develop the communication skills people already have and the things they already do well, rather than focusing on what's wrong or what needs to be fixed.

The focus will be on making life easier for you by enhancing what's already there. In other words, you don't have to learn a whole bunch of radically new things. Delegates will learn and reinforce their knowledge and tools to improve clarity and acceptance of interaction to begin improving the communication atmosphere and culture within their organisation to the mutual benefit of all concerned.