ITIL-Foundation®Certification

ITIL® Foundation training from EasyLearning Tre is designed to ensure that you clear the ITIL exam in the first attempt. The ITIL® Foundation certification is considered as the entry level qualification in the field of ITIL certification path. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It includes ITIL Lifecycle Phase Interactions & Outcomes, ITSM processes and Service Management best practices.

Benifits

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• Globally recognized IT service management Certification
•  Demonstrates you understanding of the ITIL® terminology
•  Makes you eligible for other ITIL® courses and ITIL® Expert diploma
•  Opens better opportunities in the career path

 

Objectives

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• Learn about IT Service Management best practices, generic concepts, key principles, and ITIL® 2011 process models that are required to clear the ITIL Foundation exam.
• Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement.
• Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize customer experience.
• Understand how to apply lean principles and automate standard tasks, to improve efficiency of ITSM processes.

 

Certification

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• You will be certified in ITIL® Foundation from AXELOS by following these processes:
• Step 1: Appear for ITIL® Foundation exam after completing the training.
• Step 2: Score 65% in 60 minutes [i.e. 26 answers out of 40 questions].
• Step 3: Earn two ITIL® credits on successful completion of ITIL® Foundation exam.

   

 

Who can attend

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• IT Managers/Support teams
• System Administrators/Analysts
• Operations Managers
• Database Administrators
• Service Delivery Professionals
• Quality Analysts
• Application Management team/Development team
• Process Owners/Practitioners